Payment Method
Payment for any of our services can be made from any country, worldwide via paypal. In the Philippines: SMART PADALA, SMART Money, Unionbank, BDO and Paypal.
Billing, Pre-sales
Knowledge Base
Billing, Web Hosting
Website was suspended – how long does it take to reactivate?
If your website has been suspended due to non payment of an invoice, once your invoice has been paid, your account will be re-enabled immediately if you pay through paypal or within 1 business day,
Billing
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan at any time. There is no set up fee for upgrading. You can perform upgrades via the client area. If the plan
Billing
What happens if I don’t pay on time?
Our billing system sends multiple reminders to you before suspending the account. We send 3 e-mails to your contact address on file before we suspend the account. Once the account gets suspended you have 7
Pre-sales
Will you transfer my accounts for free?
Yes. Just open a ticket with technical support and provide your domain name, cPanel username and password. Then we will perform the migration for you. There will be no downtime during the migration. Please note
Pre-sales
How long does it take to activate my account?
In most cases, accounts are activated immediately as long as your order is not flagged for manual verification. If a manual verification is required you will be contacted via e-mail to provide specific verification documents
Web Hosting
How to copy entire database?
You will need to export the original database, and import to a new database. Exporting Database: Go to existing database in phpMyAdmin Click Export at the top Leave the settings as they are, click the
Web Hosting
How to Optimize a MySQL Database?
Click on the database name for your website database located on the left. On the right hand column your tables should be listed. Scroll down till you see the “Check all” link. Click on that
Web Hosting
Backup Database From the phpMyAdmin
Login to phpMyAdmin Click on your database name Click on the tab labeled EXPORT Select all tables you want to backup (usually all) Default settings usually work, just make sure SQL is checked Check the