Why can’t I send e-mails?
If you can’t send e-mail messages from our server do the following: Make sure you have SMTP authentication enabled in your mail client. If you are using Outlook Express you can enable that via Tools […]
Email
Knowledge Base
Email
Why don’t I receive e-mails?
If you don’t receive e-mails to your mail box on our server do the following checks. Make sure you entered the e-mail address correctly and there are no spelling mistakes Make sure the e-mail address
Email
What is my incoming and outgoing server?
Your incoming and outgoing server is mail.yourdomain.com where yourdomain.com is the name of your domain.
Email
How do I access my e-mail via webmail?
You can access webmail at http://www.yourdomain.com/webmail/. You must use your e-mail address as a username e.g. you@domain.com and the username is the same – you@domain.com.
Security
My account has been compromised. How do I fix it?
If your account has been compromised/hacked you should proceed with the following steps to secure/fix it. 1. You need to check if the script you use for your web site is up to date. You
Web Hosting
Where do I upload my web site?
To upload your web site you need an FTP client like FileZilla or you can also use the File manager in cPanel. Your files must be uploaded in the public_html directory of your account.
Web Hosting
Why can’t I upload files?
You will not be able to upload files if your account is running out of free disk space or you have reached your inodes limit. Always check via cPanel that you have enough free disk
Pre-sales
Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, semi-annual or yearly. You can also cancel at any time.
Pre-sales
Do you provide support for complex technical problems as well as simple technical problems?
Our system administrators are capable of tackling any type of technical problem regardless of it’s complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support
Billing
How can I change my account or billing information?
If you need to update your account or billing information please login to your account here.