sales[at]capitanhostingcom | +63.915.270.72.23

Service Guarantee

Try us out risk free!

money-backguaranteeAt CapitanHosting.Com, we are so confident in our service that we offer a 30-day, money back guarantee if you are not satisfied with any portion of our service, no questions asked!!!

You can request a refund if you place a cancellation request within 30 days of your first order. A refund cannot be requested for services ordered more than 30 days of your sign up date.

Requests for a refund on your second/additional order requires justification and are subject to review. Cancellation request shall be made within 10 days and Capitan Hosting reserved the rights not to grant such request. Refund will only be added as fund to your account, which you can use for paying other invoices.

The 30 day money back guarantee doesn’t cover VPS and dedicated servers, Dedicated IP, domain name registrations, SSL certificates, software licenses, custom software installs and add-on services.

Violation of the terms of service will waive the refund policy.

In the case of Capitan Hosting services with free Domain Registration, amount of Domain Registration will be deducted in the refund. Registered domain will be given to client as well as the full control of it.

99.9% Network Infrastructure Guarantee

Capitan Hosting guarantees high availability for its data center LAN. Capitan Hosting network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies. Capitan Hosting proven record and current standing monthly average of an aggregate monthly 99.9% network uptime sets a new standard for reliability.

99.9% Facility Infrastructure Guarantee
Capitan Hosting™ also guarantees facility functionality including power, physical security, environment, and fire protection.

99.9% Database Server Guarantee
Our Database mySQL Server Clustering Solution protects customers database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability.

99.9% Web Server Guarantee
Our local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.9% availability means that there will be no more than 2 consecutive hours of unscheduled outage per month. Customers will be offered one free month’s worth of service for any guarantee not met in full.

Support Response Guarantee
We’re staffed 24/7. When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response within 3 hours. Please note that this does not mean that our average response takes 3 hours, mostly took minutes.***

Price Match Guarantee
We are so confident in our service and offerings that we guarantee you will not find another host that offers as many features, tools and services for the same price. In fact, we’ll match any competitor’s advertised price for an identical or better service offering.